In this case, there is nothing you can do except calling Comcast and notify them about the issue. If you see a 500 error on the screen, then the server is down. If you can access your emails through the browser app, then the server is working. The easiest way to tell if the Mail server is down is to try So, if the Mail server is down, you may still have TV, internet, and phone working fine. Services provided by big companies are usually distributed, meaning that if one service is down, it may not impact the rest of the bundle. In the end, the Xfinity customer service confirmed that the service was not available.
There is a thread on their forums where users were reporting that Comcast email was not working on iPhones and other devices. 8 Reasons Why Comcast Email not Working On iPhone Comcast Server Is Downīelieve it or not, but sometimes even big companies like Comcast can have outages. Also, verify that the Third-Party Access Security option is enabled in the Xfinity portal. Use host and port 993 for incoming mail and with port 587 for outgoing mail. In general, Comcast email does not work on iPhone because of incorrect Mail app settings. Sometimes, it stops receiving emails, and I am not always sure whether nobody cares about me or it’s a problem with the software.īelow I listed major issues with my Xfinity email on iPhone and ways to troubleshoot in case you need it. However, once in a while my internet provider gives me a hard time. I use my Comcast account as my personal email which I don’t give to everyone – only to my friends. Post questions, follow discussions and share your knowledge in the Community.When you sign up for Comcast (Xfinity) services, one thing you always get for free: an email account. If you still need help, select Contact Support to be routed to the best support option. If you can't sign in, go to Account support.įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Note: You will need to sign in first to get support. If using POP doesn't resolve your issue, or you need to have IMAP enabled (it's disabled by default), contact GoDaddy support. If you're using a GoDaddy account, follow these instructions to reconfigure your GoDaddy account to use POP.
For instructions about how to reconfigure your account to use POP, contact your email account provider. To resolve this, remove the connected IMAP account in and reconfigure it as a POP connection. If you use to access an account that uses a domain other than or you might not be able to sync your accounts using IMAP.
Select This was me to let the system know you authorize the IMAP connection.Īttempt to connect to the account via your IMAP client.įor more information on how to use the Recent activity page, go to What is the recent activity page? Under Recent activity find the Session Type event that matches the most recent time you received the connection error and click to expand it.
Go to /activity and sign in using the email address and password of the affected account.
We’re working on a fix and will update this article when we have more information. You may receive a connection error if you configured your account as IMAP in multiple email clients.